FAQ

If you have any questions or concerns please email info@milkmansdaughter.ca and we'll get back to you within 48 hours.

How much is shipping?

Local delivery is a $7 flat rate. 

Is there a minimum order?

There is a minimum order of $15 for delivery within Waterloo Region. We offer delivery outside of the region for orders over $50. There is no minimum for pickup at our outpost near Downtown Kitchener. 

When will my items be delivered?

Pick-ups at our outpost are available Monday between 4 pm - 6 pm. Deliveries go out on Tuesday morning. We will keep you informed of your anticipated delivery time throughout the day.  

When do I need to order by?

To ensure we have your items in stock and ready for delivery or pick-up, the order cut-off for the week is 12 PM on Monday. 

Do I need to be home to accept my delivery?

No. However, dairy products are highly perishable so we do suggest you keep an eye for our "out for delivery" email. We understand that not everyone has this availability so we ask that if you won't be home simply leave a cooler out. 

Where do you deliver?

We are currently delivering to all of Waterloo Region. Sign up for our newsletter to know when we add more locations.

Can I pick up?

Yes! We offer pick-up at our outpost at 20 Hurst Avenue, Unit #1 just outside of Downtown Kitchener on Mondays between 4 pm - 6 pm 

Why is there a deposit on some items?

There is a $2 refundable deposit on all glass milk bottles. You can return your thoroughly rinsed bottles anywhere that sells Eby Manor milk or leave them out on the delivery day and we'll leave a toonie in its place.

How do I change my order?

Please contact us and we'll help you sort things out. 

Where are your products from?

Our products are sourced from local farms and producers. If you'd like to learn more about our producers you can check them out here

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