If you have any questions or concerns please email email@example.com and we'll get back to you within 48 hours.
How much is shipping?
Local delivery is $6.95.
Is there a minimum order?
There is no minimum order for delivery within Waterloo Region. We offer delivery to some areas outside of the region for orders over $50. Please email firstname.lastname@example.org to verify if your location applies. There is no minimum for pickup at our outpost near Downtown Kitchener.
When will my items be delivered?
Pick-ups at our outpost available on Mondays between 4:00pm- 6:00pm. Deliveries are made on Fridays between 8am-4pm, timing will vary depending on route and order volume. We will remind you of your upcoming delivery the day before.
When do I need to order by?
To ensure we have your items in stock and ready for delivery or pick-up, the order cut-off for the week is every Wednesday at noon.
Do I need to be home to accept my delivery?
No. However, dairy products are highly perishable so we do suggest you keep an eye for our "out for delivery" email. We understand that not everyone has this availability so we ask that if you won't be home simply leave a cooler out.
Where do you deliver?
We are currently delivering to all of Waterloo Region. Sign up for our newsletter to know when we add more locations.
Can I pick up?
Yes! We offer pick-up at our outpost.
20 Hurst Avenue, Unit #2 (in the Short Finger Brewing Co building)
Just outside of Downtown Kitchener
Come through the Bottle shop doors at the top of the stairs
*please note that preordering is required.
Why is there a deposit on some items?
There is a $2 refundable deposit on all glass milk bottles. You can return your thoroughly rinsed bottles (no cap needed) anywhere that sells Eby Manor milk or leave them out on the delivery day and we'll leave a toonie in its place.
*when returning 5 or more bottles at a time, we will refund the credit card used at check out.
How do I change my order?
Please contact us and we'll help you sort things out.
Where are your products from?
Our products are sourced from local farms and producers. If you'd like to learn more about our producers you can check them out here.